Q: What are your main products?
A: Sportswear and sport accessories. Such as Basketball uniform, Soccer uniform, Rugby uniform, Netball uniform, Volleyball uniform, Badminton uniform, Ice Hockey uniform, Running uniform, Cycling uniform, Polo, T-shirt, Tracksuit, Hoodie, Scarf, Caps, Socks, Towel, etc.
Q: What's your main technique?
A: Our main technique is Sublimation Printing. We own the whole complete sublimation equipments. We also accept Silk Screen Printing, Heat Transfer Printing, Applique and Embroidery.
Q: What's your MOQ?
A:For sublimation order, MOQ is 10 pcs for each design
Q: Is the mock up design free or charge?
Q: What's your lead time (delivery time)?
A: Sublimation printing sample: 7 days
Bulk order lead time: 3-4 weeks
PS: The beginning date is the day when you confirm all the order details and payment done.
If you order is more than 1000 pieces, please confirm the lead time with your Dopoo Sportswear service.
Q: How do you deal with rush order (within 8 days)?
A: We accept rush order, 20-50% rush fee needs to be added for worker's overwork.
Q: Which payment terms can you accept?
A:We normally accept T/T, Western Union.
50% deposit prior to production, balance to be paid before shipping.
PS: Sample order/ order's total amount less than $1000usd, please pay the full payment before production.
Q: What is your shipping way?
A: For small orders, we use door to door express, such as DHL, UPS, FedEx, EMS & TNT;
For large quantity orders, we can ship by Sea or by Air, and your forwarder is acceptable.
Q: What's your order process?
A: Step1: Confirm the order details (design, art-work, material, quantity, size etc)
Step 2: Pay the deposit
Step 3: Start production
Step 4: Finish production and quality checking
Step 5: Arrange the balance
Step 6: Ship out goods and provide tracking number
Step 7: Receive the goods
Step 8: Give feedback (in order to improve our production and service)
Q: What kind of fabric you have?
A: For sublimation, we use 100% polyester or polyester with spandex, 140gsm-300gsm. Dry fit and breathable fabric
Q: How to confirm the correct colors?
A: We will take photos of small proof for you, or we can send the small proof to you if you need.
Q: Do you accept privatenames and numbers printed on uniforms?
A:Yes, it is available. We can make it by Sublimation, Heat Transfer Printing or Applique.
Q: what format of design or logo you need?
A: CDR, AI, PSD or PDF. High resolution JPG is acceptable as well.
Q: What sizes you do?
A: USA size, AU size, Europe size, Asia Size or Custom made sizes. From toddler to adult size
Q: What's the sample cost? Can be refunded or not?
A:The sample cost is USD$50-100 per piece/set. Sample fee can be refunded if the bulk orders over USD$3000.
Q: Which ink do you use for sublimation printing?
A: We use the ink import from Korea, about $40/L. This ink contains no heavy metals and no restricted substances according to the European regulations.
Q: Can I make some change during the production?
A: You can change if we have just finished paper patterns and print sample. Can't change if we finished cutting, sublimation printing and sewing which wasting and cost will be incurred. Need to contact your Dopoo Sportswear service who you deal with.
Q: Do you have any guarantee about products and delivery?
A: Yes, we have quality and delivery time guarantee.
1.About quality: If the quality problems caused by us, we would like to try our best to reduce the loss of customers, and provide the best solutions, such as giving appropriate compensation or remake the wrong products within 7 working days.
2.About delivery time: If we do not ship out the goods on time and cause you missing your events or competitions, we would like to give you the appropriate compensation.